Shipping & returns
Every piece is printed for you after you order, so there’s a short production time before it ships. Here is what to expect, and what we do if something isn’t right.
Shipping
Where we ship
We ship to the United States, including Alaska, Hawaii and US territories, and to Canada. Prices are in US dollars everywhere.
Production time
Your item is made to order by our print partner within 2 to 6 business days of your purchase. Most orders enter production the same day and ship within a few days.
Delivery time
After production, delivery takes 4 to 7 business days within the United States and 2 to 18 business days to Canada, according to the current carrier estimates our print partner gives for the items we sell; most pieces sit at the short end. The cart and your confirmation email show the exact estimate for the items you chose. These are estimates, not guarantees; carriers can run late, especially in December.
Items in one order can be made in different facilities, so they may arrive in separate packages on different days. Each package gets its own tracking email.
Shipping cost
We charge what the carrier charges us: the rate you see in the cart is the printer’s live rate for your items and destination, with no markup. Larger pieces, such as big canvases, cost more to ship than mugs or pillow covers.
Tracking
When your order ships you’ll get an email with the carrier and a tracking link. Tracking can take a day to show movement after the label is printed. Your order status page, linked from every email we send you, shows the same information.
Addresses
Please check your address carefully at checkout; we can change it until the order enters production, usually within a few hours of ordering. Framed and large pieces can’t be delivered to PO boxes. If a package is returned to us because the address was wrong or incomplete, we’ll contact you to arrange reshipment at the carrier’s cost.
Canada
Most pieces for Canadian customers are printed in Canada, so there are usually no duties or import fees. Where a carrier does charge fees on delivery, they are the customer’s responsibility.
Returns, replacements and refunds
Change of mind
Because every piece is made to order for you, we don’t accept returns or exchanges for change of mind, including wrong size chosen. Please check dimensions and the photos before you buy, and write to us before ordering if you’re unsure about anything. Slight color variation between your screen and the printed piece, and small differences in cropping or positioning between sizes, are normal for printed art and aren’t defects.
Damaged, defective or wrong items
If something arrives damaged, misprinted, or isn’t what you ordered, we’ll make it right with a free replacement, or a full refund if you prefer. Contact us within 30 days of delivery with your order number and a photo of the problem and of the packaging. There’s nothing to send back.
Lost in transit
If tracking shows no movement for 10 days, or the package is marked delivered but hasn’t arrived after checking with neighbors and your carrier, contact us and we’ll replace it or refund you.
Refunds
Refunds go back to the original payment method within 7 business days of our approval. Your bank may take a few more days to show it.
Cancellations and delays
You can cancel for a full refund until your order enters production, usually within a few hours of ordering. Reply to your confirmation email or contact us straight away. Once production has started we can’t cancel, because your item is already being printed.
If we can’t ship your order within 10 days of payment, we’ll email you to explain and offer a full refund if you’d rather not wait.
Questions
Write to support@cassidyinspired.com or use the contact form, quoting your order number. See also our terms of sale.